ComHub for Operations
ComHub answers, checks your systems, and closes up to 75% of support requests without a handover. Your team keeps its attention for the cases that need people.
Simple requests become slow when the first message is missing an order number, a date, or one policy detail. The Conversation Agent asks for what is missing, follows the workflow, and keeps the case moving instead of sending another generic reply.
Routine work follows your knowledge and workflows. Exceptions stay visible, and a person can enter the conversation with the history and previous actions already there.
Routine request
Order status, a return, an appointment change, a billing question. ComHub identifies the job, answers from your knowledge, and asks for the detail the workflow still needs.
What operations sees
A clearly identified request with the relevant customer context attached.
Configured action
Build the steps in plain language, add conditions and allowed tools, then test the path. ComHub can look up information and take configured actions across connected systems in 30+ languages.
What operations sees
A completed routine case, plus a record of the conversation and outcome.
Policy exception
Guardrails check sensitive data, prompt injection, content validity, and policy rules. When judgment is needed, live takeover keeps the thread intact for the person who continues it.
What operations sees
The full conversation, what was checked, and the point that needs a decision.
Choose a service moment to see where knowledge, workflow logic, connected tools, and human judgment each enter the conversation.
Customer asks
Conversation Agent
Looks up the order through the allowed tool and returns the current delivery window in the same thread.
OutcomeThe customer gets the answer without a ticket entering the queue.
The Conversation Agent combines knowledge, workflow logic, connected tools, and human takeover. That makes the routine work repeatable without pretending every case is routine.
Receive
Bring every supported customer channel into one conversation view.
Clarify
Use knowledge and workflow conditions to choose the next question.
Act
Look up information and use only the tools allowed for that workflow.
Resolve
Keep the outcome in the thread and the exception with the right person.
Connect your help content, define the workflow, choose the tools it may use, and test the conversation before it reaches a customer. Most teams are live within hours; complex setups take a couple of business days.
Most teams see 75% or more of requests resolved without a handover: order status, returns, address changes, appointments, and billing questions.
Add knowledge from your website or documents, then build the workflow with conversation steps, conditions, delays, and allowed tools. You can test the path before publishing it.
Connect channels and content, write your first workflows, test, go live. Most teams are live within hours; complex setups take a couple of business days.
You decide where a workflow should hand over. A person can also enter through live chat takeover and continue with the conversation history already visible.
Launch your first agent in minutes. No credit card, and no data leaving the EU.